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    Google Rating
    4.9
    Based on 27 reviews
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    FAQs

    Commonly Asked Questions

    FAQs

    Why Choose Us?

    • Over 40 Years Experience
    • In-Depth Video Training for all Software
    • 24/7 Support Packages Available
    • Custom, Bespoke Equipment & Software Options
    • Equipment, Software & Setup Full Package
    • Automation Upgrades for Existing Weighing Systems
    • National Coverage with Regional Sales Managers
    • Extensive Product Knowledge

    Frequently Asked Questions

    If you have a question, you might find the answer below. We have collated the most common questions we get from new and existing customers. Can’t find the answer you are looking for? Give us a call or use our contact form.

     

    Contact the Team

    General FAQs

    What are your office hours?

    We are open from 8am to 5pm, Monday to Friday. We are closed on weekends.

    How do I get through to Sales?

    If you are looking for Sales, or want to book an appointment, please contact our Sales department.

    Sales:
    0808 196 0906
    sales@weightroncb.co.uk

    I am having trouble with my weighbridge / scale / weighing equipment – who can I call?

    If you are having problems with your weighbridge / scale / weighing equipment, you can call our team for support.

    Hardware Support:
    0808 501 5482
    servicecall@weightroncb.co.uk

    I am having trouble with my weighbridge / scale software – who can I call?

    If you are having trouble with your software, be that a weighbridge or scale, you can call our software team for support.

    Software Support:
    0808 501 3010
    support@weightroncb.co.uk

    I need to book a repair for my weighbridge / scale – who do I call?

    If you need a repair due to damage or an issue, be that a weighbridge or scale, you can call our repairs team for support.

    Hardware Repair:
    0808 501 2785
    repairs@weightroncb.co.uk

    What is the best way to contact a Sales Manager?

    It’s best to call our Sales department, and we can put you through to a sales manager, or set up an appointment.

    Alternatively, you can email them directly.

    Colin Smith – North East (NE)

    Richard Stokes – Midlands (M1)

    Nick Burley – North West (NW) / Scotland (SC)

    Justin Beecher – South East (SE)

    Jon Purdue – South West (SW)

    Weighbridge FAQs

    What is a Weighbridge?

    A Weighbridge (US-truck scale) is a large, low-profile scale used to weigh both road and off-road vehicles (rigid and articulated lorries, dumper trucks, vans etc) and their contents. The load carried by the vehicle is calculated by weighing the vehicle both empty and loaded. The main weighbridge deck structure can be constructed from steel, pre-stressed concrete or steel-concrete composite.

    What is a Pit-Mounted Weighbridge?

    Installed inside a pit, these weighbridges sit flush with the road surface. As they don’t require ramps, they take up less road surface compared to surface mount installations. Suitable for sites with restricted access.

    What is a Surface Mounted Weighbridge?

    Installed above ground, these weighbridges incorporate steel or concrete ramps to allow vehicles to drive on and off. One advantage is that the ramps slow down vehicle entry speed. Less foundation works are required when compared with pit mount installations. Surface designs are suitable for temporary/portable installations when used with steel ramps.

    How often do you need to calibrate a Weighbridge?

    It is very important to have your weighbridge regularly calibrated and ideally checks should be made every 12 months. Owners of trade weighbridges have a legal responsibility to ensure their weighbridges are maintained within legal tolerances. Failure to do this can lead to prosecution and fines; trading standards have the power to close down weighbridges that do not comply. The calibration tests will check the zero-point, maximum capacity, eccentric loading, linearity and hysteresis.

    How accurate is a Weighbridge?

    Accuracy in terms of kg will depend on working capacity and whether they are operated inside or outside. Standard legal for trade weighbridges have capacities of 50 or 60 tonnes and have a display accuracy of 20 kg (3000 divisions), or 10 kg (6000 divisions).

    How often does a Weighbridge need to be serviced?

    It is recommended that service visits are carried out every six months.

    Do you provide Weighbridge servicing contracts?

    Yes. At Weightron we understand the importance of maintaining the long-term accuracy of your weighbridge, especially if the equipment is ‘legal-for-trade’ approved. We operate a nationwide network of field-based engineers, ensuring help and support for your weighbridge is never far away. Whatever your make of weighbridge, we can provide service and support for single, site-wide and national installations. We offer three Service Level Agreements, each one designed to suit individual operational and budgetary requirements. Comprehensive software support can be added to any service agreement. For complete peace of mind, we advise customers to take out one of our service support packages.

    Can you repair my Weighbridge if I am not a customer?

    Yes. We can support & repair most manufacturers’ weighbridges.

    Can you repair my Weighbridge if it’s not produced by Weightron?

    Yes. We can support & repair most manufacturers’ weighbridges.

    Can you provide services for the agriculture sector?

    Yes. In addition to regular support, we offer special pre-harvest service & calibration checks.

    How long does it take for a Weighbridge to be installed?

    Typically 1 day (assuming the required foundations are complete and cured). Our delivery contractor will visit the site prior to installation to ensure suitable access. They will also draw up a Lift Plan if required.

    How long does it take to manufacture a Weighbridge?

    Typically 1 week for standard size and finish.

    Can you repair Weighbridge load cells?

    Load cells can be repaired, but this depends on the extent of damage. Some common issues such as cable damage can be repaired. Mechanical damage or damage due to lightning cannot usually be repaired.

    What is the difference between Analogue and Digital load cells?

    Analogue load cells process the electrical voltage signals directly from the strain gauges. These are then amplified and displayed as weight readings on the indicator. Digital cells capture the data from each load cell and convert the values into digital signals. A digital load cell provides a stronger signal than an analogue load cell, making the load cells less susceptible to interference and therefore less prone to weighing errors. In addition, more information from the load cell can be communicated, not just the weight reading but also temperature & performance.

    How do you clean a Weighbridge?

    This depends on the application. In many applications, simple sweeping can keep the deck clean, but in harsh environments (e.g. quarries) a jet wash can be used to remove any loose debris or build-up of material beneath it. It is important to avoid direct contact with the load cells. For pit mounted installations the cover plates will need removing. The fitting of ‘T’ section rubber around the pit edge can prevent debris getting underneath the deck. The use of standard salt to clear ice and snow should be avoided in winter. Non-corrosive alternatives are available. Note: It is important to check drainage arrangements around your weighbridge on a regular basis

    Can you automate a Weighbridge?

    Yes. Legal for trade weighbridges are, by definition, non-automatic weighing instruments which require the intervention of a person (typically the weighbridge operator) to carry out the weighing. However, the incorporation of driver-operated weight terminals together with peripheral equipment such as automatic number plate recognition cameras (ANPR), traffic lights, traffic barriers, large display boards and RFID cards provide a good level of ‘automation’ within regulations. These significantly speed up the overall weighing process and provide improved on-site vehicle management. Weightron has extensive experience in the design of such systems for new and existing installations, irrespective of the make of weighbridge.

    What is the maximum advisable speed for vehicles entering weighbridges?

    A maximum speed of 5 mph should be clearly signed. The use of traffic barriers and/or traffic lights significantly reduce entry speed. Excessive braking/acceleration when drivers enter and leave the weighbridge can cause serious damage to weighbridge components and foundations.

    Can weighbridges be fitted on sloping terrain?

    Weightron have developed proprietary load cell mounting assemblies that allow weighbridges to be installed on sloping ground with inclines of up to 1 in 20 (5%). This can significantly reduce civil engineering costs and is useful for sites with limited space or access.

    Can modern low-profile weighbridges replace existing models installed in deeper pits?

    Weightron can replace older, existing weighbridges installed in deeper pits using special load cell mounting assemblies. We can build bespoke weighbridges to replace both metric and imperial non-standard sizes.

    Are weighbridges only used for weighing vehicles?

    No. Weighbridges can be used for weighing a range of equipment, including roll-on roll-off (Ro-Ro) waste skips, shipping containers and much more. Combinations of weighbridges can also be used for R&D projects such as centre of gravity calculations and stability safety tests on a range of off-road machinery.

    Industrial Scale FAQs

    What types of industrial scale are there?

    The majority of Industrial scales fall into two main categories – bench scales and floor scales. In addition, there are forklift scales, pallet scales and crane scales. At the heart of all these scales are one or more load cells, connected to weighing instrumentation.

    What are the capacity ranges of industrial scales?

    Typical ranges vary from 6 kg up to 20 tonnes. Crane scales can go up to 50 tonnes or more.

    What platform sizes and heights do industrial scales come in?

    Sizes typically start at 300 x 300 mm for bench scales, going up to above 2000 x 2000 mm for floor scales. Platforms are usually square or rectangular. Standard heights range from 50 mm up to 200 mm, depending on design and capacity. Drive-through scales for weighing wheeled bins have a very low-profile central weighing section.

    What materials of construction are used for industrial scales?

    Scales are usually constructed from either painted steel or stainless steel. Painted steel scales can incorporate a stainless-steel cover for improved environmental protection.

    What are industrial scales used for?

    Uses are extremely varied. They include the simple weighing of goods/materials, parts counting, filling, mixing, recipe formulation, check-weighing and inventory control.

    How accurate are industrial scales?

    This is a complex subject and accuracy can be mixed up with resolution (readability) Legal for trade scales usually have a minimum approved display interval calculated from the scale capacity divided by 3000 or 6000 divisions. For example, a 6000 kg scale may have an approved display accuracy of 2 kg or 1 kg. Accuracy can be affected by factors such temperature changes and how level the scale is.

    Do you need to calibrate an industrial scale?

    All industrial scales should be regularly checked for calibration, especially if they are used for critical applications or trade transactions. For certain industries (e.g. aerospace), scales may need to be UKAS certified.

    Can industrial scales be washed down?

    This depends on the scale design, material of construction and sealing of the load cells. Scales used in the food, pharmaceutical and chemical industries should be capable of regular washdown. Fully weld-sealed stainless steel load cells are available for such applications

    How do counting scales work?

    These scales are used for calculating the quantity of a large number of similar items (pieces), without having to count them individually. A small, known quantity of the pieces to be counted are weighed on the scale, which then determines the average weight per item. The large quantity to be counted is then placed on the scale and the quantity is calculated using the known average weight. The accuracy will depend on the uniformity of the pieces and the quantity of the initial sample. For large quantities or heavier items, a dual scale combination, comprising linked low and high-capacity scales, can be used.

    What are hazardous area scales?

    These are scales used in designated areas where explosive materials, gases and dust may be present. Gas filling scales are a good example of this. Special certification (ATEX) is required for scales operating in these areas. Weightron can provide scales for these applications.

    Are industrial scales portable?

    Most industrial scales can be moved to another location within a factory or warehouse. However it is very important that if they are moved that they are carefully levelled at the new location.

    How robust are industrial scales?

    Overloading or shock loading can damage scales. If a scale is to be used in a harsh operating environment, it is good practice to use a scale with a working capacity several times the maximum weight to be weighed. Any quoted overload capability should not be used as a safety stop.

     

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      Frequently Asked Questions

      What is a Weighbridge?

      A Weighbridge (US truck scale) is a large, low-profile scale used to weigh both road and off-road vehicles (rigid and articulated lorries, dumper trucks, vans etc) and their contents. The load carried by the vehicle is calculated by weighing the vehicle both empty and loaded. The main weighbridge deck structure can be constructed from steel, pre-stressed concrete or steel-concrete composite.

      What is a Pit-Mounted Weighbridge?

      Installed inside a pit, these weighbridges sit flush with the road surface. As they don’t require ramps, they take up less road surface compared to surface mount installations. Suitable for sites with restricted access.

      What is a Surface-Mounted Weighbridge?

      Installed above ground, these weighbridges incorporate steel or concrete ramps to allow vehicles to drive on and off. One advantage is that the ramps slow down vehicle entry speed. Less foundation works are required when compared with pit mount installations. Surface designs are suitable for temporary/portable installations when used with steel ramps.

      Google Rating
      4.9
      Based on 27 reviews
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