Ive worked with Weightron/WestCo over several years now and the service has been getting noticeably worse. This year I had to spend a great deal of time 'managing' the company so that we received the service that we expected. It was a very frustrating experience.1) The staff that came to site to undertake the work were helpful and pleasant but not very familiar with the new software that produced the certificates and the company had significantly underestimated the time the job needed. A second visit had to be arranged.2) One of either the large unit or additional staff had been sent to the wrong address. The previous year the large unit was sent to the wrong site of our organization despite the correct address being supplied along with detailed instructions on how to get here and the driver arrived eventually very unhappy and grumpy.3) Certificates, when received after quite some delay, had numerous errors. Some had the wrong balance ID on them, other had no ID at all! It took numerous efforts from me and repeated emails to get them corrected and resent. Hardly UKAS compliant auditability!4) The contracts team and the service team do not appear to speak to one another as the list sent to me for the contract renewal was completely out of date despite them having just done the visit, and having a complete and accurate list again due to my efforts.
In the demanding waste industry they are quick to help with any issues with a team of engineers on hand.Dalton Ellis always comes back to us with info keeping us in the loop!
Great experience from start to finish and now have two fully functional weighbridges with accompanying software. Reece and the team have done a fantastic job. Hopefully, many more to come.
We have consistently received an excellent, professional service from this weighbridge company. The system is reliable, accurate, and well suited to the daily demands of our waste transfer stations. Any issues are dealt with quickly, and their team is knowledgeable, responsive, and easy to work with. A dependable service that supports our compliance and operational needs—we would highly recommend them.
Have been using Weightron for a number of years, always a good level of service, always willing to look at varying opportunities for future proofing, great servicing levels and customer service.
Имах да разтоваря 10 кашона за фирмата, мотокариста беше гъвкав и дойде до улицата за тях. Хубаво е когато служителите мислят и не ти усложняват излишно живота. Бърза работа и любезен персонал, поздрави от България.
Have been using Weightron for many years, good level of service, i spoke to Jaydene the other Friday, Jaydene went away and investigated, then called me straight back with the correct detail, good customer service.
Weightron Bilanciai Ltd are one of my top contractors and have completed many projects for Network Rail for DSEC, they have bent over backwards to accommodate the more adverse situations anybody has to endure.... TOP MARKS
We have been in contract with Weightron for several years and continue to receive a really reactive and positive service, with prompt response times and the ability to support and resolve issues in a timely manner.
Our company has been using Weightron Bilanciai services for almost three years now. Great customer oriented service and prompt support on any issues. Would highly recommend.
I recently purchased weighing equipment from their company, and I am thoroughly impressed with its accuracy and durability. The sleek design and user-friendly interface make it a pleasure to use. I appreciate the attention to detail and quality craftsmanship evident their products. I highly recommend your their product to others.
I've worked with John at Weightron Bilanciai for many years, and have been impressed with the personal service they provide. All my technical questions have always been answered, along with a prompt onsite support when required, even when outside of the UK.
We recently had some issues at our United Cast Bar site in Chesterfield, due to the bad weather. Literally, within hrs of being advised, the Engineers from Weightron were on site, had all equipment tested and confirmed ok...getting us back to shipping our product immediately. Thanks for your efforts and support
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Weightron Bilanciai is proud to announce its new sponsorship partnership with Staveley Miners Welfare FC, reinforcing its commitment to supporting local communities, grassroots sport, education, health, and opportunities for people […]
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Modern weighing operations are becoming more connected, more automated, and more data-driven than ever before. Businesses no longer want isolated weighbridges, fragmented systems, or manual processes slowing down their sites. […]
Improving Throughput, Accuracy and Operational Control with Weightron Introduction Bulk and general cargo terminals are operating under increasing pressure. Higher volumes, tighter turnaround expectations and growing demands for accurate, real-time […]
The UK’s new Digital Waste Tracking (DWT) service will fundamentally change how permitted waste‑receiving sites record and report waste. Whether you operate transfer stations, HWRCs, treatment facilities, or other permitted […]
Ive worked with Weightron/WestCo over several years now and the service has been getting noticeably worse. This year I had to spend a great deal of time 'managing' the company so that we received the service that we expected. It was a very frustrating experience.1) The staff that came to site to undertake the work were helpful and pleasant but not very familiar with the new software that produced the certificates and the company had significantly underestimated the time the job needed. A second visit had to be arranged.2) One of either the large unit or additional staff had been sent to the wrong address. The previous year the large unit was sent to the wrong site of our organization despite the correct address being supplied along with detailed instructions on how to get here and the driver arrived eventually very unhappy and grumpy.3) Certificates, when received after quite some delay, had numerous errors. Some had the wrong balance ID on them, other had no ID at all! It took numerous efforts from me and repeated emails to get them corrected and resent. Hardly UKAS compliant auditability!4) The contracts team and the service team do not appear to speak to one another as the list sent to me for the contract renewal was completely out of date despite them having just done the visit, and having a complete and accurate list again due to my efforts.
In the demanding waste industry they are quick to help with any issues with a team of engineers on hand.Dalton Ellis always comes back to us with info keeping us in the loop!
Great experience from start to finish and now have two fully functional weighbridges with accompanying software. Reece and the team have done a fantastic job. Hopefully, many more to come.
We have consistently received an excellent, professional service from this weighbridge company. The system is reliable, accurate, and well suited to the daily demands of our waste transfer stations. Any issues are dealt with quickly, and their team is knowledgeable, responsive, and easy to work with. A dependable service that supports our compliance and operational needs—we would highly recommend them.
Have been using Weightron for a number of years, always a good level of service, always willing to look at varying opportunities for future proofing, great servicing levels and customer service.
Имах да разтоваря 10 кашона за фирмата, мотокариста беше гъвкав и дойде до улицата за тях. Хубаво е когато служителите мислят и не ти усложняват излишно живота. Бърза работа и любезен персонал, поздрави от България.
Have been using Weightron for many years, good level of service, i spoke to Jaydene the other Friday, Jaydene went away and investigated, then called me straight back with the correct detail, good customer service.
Weightron Bilanciai Ltd are one of my top contractors and have completed many projects for Network Rail for DSEC, they have bent over backwards to accommodate the more adverse situations anybody has to endure.... TOP MARKS
We have been in contract with Weightron for several years and continue to receive a really reactive and positive service, with prompt response times and the ability to support and resolve issues in a timely manner.
Our company has been using Weightron Bilanciai services for almost three years now. Great customer oriented service and prompt support on any issues. Would highly recommend.
I recently purchased weighing equipment from their company, and I am thoroughly impressed with its accuracy and durability. The sleek design and user-friendly interface make it a pleasure to use. I appreciate the attention to detail and quality craftsmanship evident their products. I highly recommend your their product to others.
I've worked with John at Weightron Bilanciai for many years, and have been impressed with the personal service they provide. All my technical questions have always been answered, along with a prompt onsite support when required, even when outside of the UK.
We recently had some issues at our United Cast Bar site in Chesterfield, due to the bad weather. Literally, within hrs of being advised, the Engineers from Weightron were on site, had all equipment tested and confirmed ok...getting us back to shipping our product immediately. Thanks for your efforts and support