DD1050 Terminal – Fault Codes
Weightron Admin|4 January, 2023
The DD1050 Terminal is a terminal that connects to scales and various printers.
- See the DD1050 Terminal fault codes.
- See more on the DD1050 Terminal datasheet.
If you have a DD1050 Terminal, and are having issues, contact our team for servicing and support.
DD1050 Terminal – Terminal Errors
| Problem | Cause | Remedy |
| When the on/off key is pressed, the terminal does not come on | The light blue LED is off | Check the status of the LED on the power supply unit:
if it is ON, make sure the connector of point 9 has been correctly plugged in. |
| The terminal does not come on | The key has not been pressed correctly | Press the logo at the centre of the key. Upon pressing, the casing on the key clicks |
| Pressing has no effect on the touch screen. | Display not calibrated | Turn the terminal off and on.
Within 5 seconds from turning on, press any area of the display. Perform the display calibration operations. |
| Double clicking on the display is not always correct. | Wrong double clicking time | Turn the terminal off and on.
Within 5 seconds from turning on, press any area of the display. Perform the display calibration operations. |
DD1050 Terminal – Scale Errors
| Problem | Cause | Remedy |
| 9999999 | Scale is overloaded | Reduce weight to a value below the maximum capacity, i.e. within permissible weighing range. |
| ◣◢ – – | Weight cannot be reset | Empty the scale |
| – – | Unstable weight | Remove cause of weight instability and try turning on the terminal again |
| – LOCK – | Instrument has not been reset correctly | Empty the scale |
| – 01 – Converter out of order |
Connection to load cell wrong or missing | Check extension cord, connector block and load cells |
| – 01 – Converter out of order |
(*) Return signal from load cell higher than +23 mV or lower than -23 mV | Make sure the load cell is in working order and that it works within its range |
| – 01 – Converter out of order |
(*) Board damaged | Check conversion board with a load cell simulator. If the result of the check is negative, replace the converter’s board |
| – 01 – Converter out of order |
(**) Digital cells do not respond | Check cell connections |
| – 02 – Parameter memory error |
Data error in the parameter memory of the board | Check linear sampling parameters |
| – 06 – | (**) Serial number error on digital cell | Check serial numbers and if necessary perform scale corner calibration. |
| – 07 – | (**) Breakage of one of the cells of a multicell system | Replace the cell and perform corner calibration of scale or corner calibration of each cell. |
| – 08 – | (**) Scale board damaged | Replace scale board or perform corner calibration or restore data from terminal (upon condition that they were saved before breakage) |
| – 09 – | (**) First use | Perform corner calibration. |
| – 10 – | (**) At least one cell is not configured | Perform corner calibration. |
| – 11 – | (**) Digital cell power supply problems | Check cables and power supply voltage |
| – 12 – | (**) Digital cell power supply problems | Replace load cell signalling error |
| – 13 – | (**) Cell’s internal temperature does not fall within range (-40 ÷ 100°C) | Replace load cell signalling error.
Perform corner calibration for the replaced cell. |
| – 21 – | (**) Temporary digital cell error | — |
If you have a DD1050 Terminal, and are having issues or are getting the errors detailed below, be sure to contact our team for servicing and support.
